Data Protection Policy

Ke9 Privacy Policy – How Your Information Is Kept Secure

Ke9 takes the protection of your personal information seriously. On this page, you'll find everything you need to know — what data we collect, how we use it, and what rights you have.

Last Updated: January 2026

Ke9's Commitments to Protecting Your Data

Key highlights of our privacy policy at a glance

Encryption-protected

Every data exchange on ke9 is protected by 256-bit SSL encryption. From your browser to our servers, your information cannot be intercepted at any point along the way.

Never sold to third parties

Ke9 never sells your personal information to third parties. Your name, contact number, or usage patterns are never shared with advertisers.

Secure data storage

All data stored on ke9's servers is encrypted. Regular security audits and penetration testing are conducted to keep the system secure.

Minimal Data Collection

Ke9 only collects information that is necessary to provide its services. We do not request or collect personal data beyond what is needed.

Your Consent Comes First

Ke9 obtains your consent before using your data. You can opt out of marketing communications or request deletion of your data at any time.

International standards

Ke9's privacy policy is built to meet international data protection standards and is updated regularly to ensure the highest level of security.

How your information is kept safe

Ke9 follows a clearly defined process — security is ensured at every step, from data collection through to storage.

1
Data Collection

Only the information we need, with your consent

2
Encryption

Instantly encrypted with SSL

3
Secure Storage

Restricted Access on Encrypted Servers

4
Regular Audits

Regular Security Testing & Updates

Why Your Information Is Used

Data typePurpose of UseRetention Period
Name & identityAccount Verification, KYC5 years after account closure
Mobile/EmailLogin & NotificationsFor the duration of account activity
Payment InformationDeposits & Withdrawals7 Years for Legal Requirements
Betting HistoryAccount Activity, Audits3 years
Device informationSecurity Verification, Fraud Prevention1 Year
Cookie dataSite experience improvementSession-based or 30 days

1 Introduction & Overview

Ke9 (https://ke9.link) is an online betting and gaming platform built for sports enthusiasts in Bangladesh. This Privacy Policy ("Policy") explains what personal information ke9 collects from its members ("you" or "member"), how it is used, and how it is kept secure.

By using ke9's services, you are considered to have read and agreed to this privacy policy. If you do not agree, please refrain from using ke9's services.

We respect your privacy. ke9 is committed to full transparency across all its operations and wants to keep you completely informed about when, why, and how your data is being used.

In plain terms: ke9 is committed to protecting your data. Your personal information will never be sold or misused.

2 What information we collect

Ke9 only collects information that is necessary to provide its services. No excessive or irrelevant data is requested.

Directly Provided Information

  • At registration: full name, date of birth, mobile number or email, and preferred payment method
  • During KYC verification: copy of national ID or passport, proof of address
  • At the time of payment: Mobile Pay/Nagad number, bank account details (where applicable)
  • Support History: Your messages, complaints, and communication records

Automatically collected information

  • IP Address & Device Type
  • Browser type and operating system
  • Site Usage Patterns & Duration
  • Betting History & Transaction Records
  • Cookies & Session Data

3 Purpose of Data Use

Ke9 uses the information it collects solely for the purposes listed below — your data is never used for anything beyond what is stated here.

  • Account management: To enable login, verify your identity, and keep your account secure.
  • Service delivery: To operate betting, gaming, deposit, and withdrawal services.
  • Legal Obligation: To comply with Anti-Money Laundering (AML) regulations and KYC requirements.
  • Customer Support: To handle your questions and resolve any complaints.
  • Security: To prevent fraud and unauthorized access.
  • Improvement: For analytics to improve site experience and service quality.
  • Contact: To send important updates and promotional information (with your consent).

4 Data Sharing Policy

Ke9 does not sell your personal data to third parties. However, information may be shared in certain specific circumstances:

When Your Information May Be Shared

  • Payment processor: Payment providers such as Mobile Pay and Nagad receive limited information solely to process transactions.
  • Legal Authorities: In compliance with a legal order from a court or regulatory authority.
  • Security Agency: To specialized security agencies for fraud investigation.
  • Technology Partners: Hosting & cloud service providers — for operational purposes only; independent use is not permitted.

Important: ke9 never shares data with any advertiser, marketing agency, or data broker outside of the list above.

5 Cookies Policy

Ke9 uses cookies on its website to enhance site functionality and improve your browsing experience. Cookies are small files stored in your browser.

Cookie typePurposeStatus
Essential cookiesLogin Sessions, Security & PaymentsMandatory
Functional CookiesRemembering language preferences and settingsMandatory
Analytics CookiesSite Usage StatisticsOptional
Performance cookiesSite Performance MonitoringOptional

You can disable optional cookies through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working properly.

6 Technical measures for data protection

Ke9 has implemented multiple technical and administrative measures to safeguard your information.

Technical Safeguards

  • TLS 1.3 / 256-bit SSL encryption across all connections
  • Data stored in databases is separately encrypted
  • Firewall and intrusion detection systems active
  • Regular penetration testing
  • 24/7 security monitoring

Administrative safeguards

  • Ke9 staff are only granted access to specific data as required by their role.
  • All staff have signed confidentiality agreements
  • Regular security training is provided
  • Affected parties will be notified within 72 hours in the event of a data breach

7 Your Rights

As a ke9 member, you have certain important rights regarding your personal information.

Right to access

You can request to see what information ke9 holds about you

Right to Rectification

You may request corrections to any inaccurate information we hold about you.

Right to Erasure

You may request the deletion of specific information we hold about you.

Right to restrict processing

Opt out of marketing communications at any time

Data portability

You can download a copy of your data

Right to Complain

You have the right to raise a complaint regarding the use of your data

To exercise any of your rights support@ke9.link. We will respond within 30 business days.

8 Child Protection

Ke9 does not serve anyone under the age of 18 and does not intentionally collect information from minors. Age verification is mandatory during registration.

If we confirm that a minor's data is present in our system, the account will be closed immediately and all associated data will be permanently deleted.

9 International Data Transfers

Ke9 processes data primarily within Bangladesh. However, some data may be stored abroad due to cloud hosting or technology services. In such cases, ke9 ensures that:

  • The destination country has adequate data protection laws, or
  • Data protection agreements have been signed with all affiliated entities.

10 Policy Update Process

Ke9 may update this Privacy Policy from time to time. For significant changes, members will be notified in advance via email or SMS.

The date at the top of this page will be updated with each revision. Continued use of ke9 following the publication of a new policy constitutes acceptance of the updated terms.

11 Contact & complaints

If you have any questions or concerns about this Privacy Policy, or to submit any request regarding your personal data, please reach out to us through the following:

Email: support@ke9.link
Subject: Send with the subject line "Privacy Request"
Response time: Within 30 business days

You can also reach ke9's privacy team directly via live chat. Support is available in Bengali.

FAQs

Common Questions About Live Scores & Cricket Betting

To view live scores and real-time updates on ke9, go to the "Sports Events" or "Sports" section from the main navigation. There you'll find live scores, ball-by-ball updates, and match statistics for all ongoing matches. For cricket, runs, wickets, overs, and partnership data are updated in real time. In the live betting section, you can view odds and place bets while a match is in progress. No page refresh is needed — scores update automatically. The full experience is available on mobile as well.

Placing cricket bets on ke9 is straightforward. Head to the "Bet" or "Sports" section and select cricket. You'll find a full list of ongoing and upcoming matches. There's a wide range of markets available — match winner, total runs, first wicket over, top batsman, highest wicket-taker, powerplay runs, and even runs per over. Click on any market you want to bet on and your bet slip will open — just enter your stake and confirm. ke9 also offers special odds boosts on Bangladesh matches, so keep an eye out for those.
Safe & Trusted

Your data is safe — play at ke9 with complete peace of mind

You've read ke9's Privacy Policy and can see just how well your data is protected. Join today and enjoy a safe, secure experience.

* For 18+ only. Terms & Conditions apply.

বাংলা